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REDFUL SUPPORT

We will help you get back into the game

Start with a known solution, then send a privacy-safe diagnostic file if needed.

KNOWLEDGE BASE

Find a solution by RF code

RF-NET-001
Redful services are temporarily unavailableCheck network status and retry.
1. Open the status page.
2. Check your connection without a VPN.
3. Press Retry.
4. If it persists, attach diagnostics.
RF-DL-001
A pack file could not be downloadedThe launcher retries and can continue after a network interruption.
Check free disk space and access to launcher.redful.net. Do not delete the whole pack: restart will verify managed files and download only missing content.
RF-JAVA-001
Java runtime could not be preparedUse automatic Java or select a compatible runtime.
Select Automatic in settings. Some modpack requires Java 21. Restart the launcher after changing it.
RF-UPD-001
Launcher update was not appliedThe current version remains available after a safe updater failure.
Close the launcher, run it as a normal user and retry. If it still fails, download latest stable from the download page.
PRIVACY FIRST

Send launcher diagnostics

Check the file before sending: do not include passwords, keys or personal information. The server masks recognized secret and address formats, but cannot guarantee removal of every sensitive value. Retention period: 14 days.

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